Create your first alias

What an alias is

An alias maps an address on your domain to one or more real inboxes. Mail sent to hello@yourdomain.com can arrive in your personal Gmail, your team's shared inbox, or both - without anyone hosting a mailbox at yourdomain.com.

Under the hood, an alias is a routing rule: a condition (the address that was emailed) and an action (forward to a destination). For more on how rules are matched, see How routing rules work.

Step 1 - Verify a destination

JoltMx only forwards to verified destinations. This is a safety feature: it stops a typo from quietly sending your mail to an address you don't control.

1. Open Destinations → Add destination and enter the inbox you want mail to land in (e.g. you@gmail.com).
2. JoltMx emails that address a confirmation link.
3. Click the link. The destination is now verified and available to use in any rule.

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Step 2 - Create the alias

With a verified destination ready, create the rule:

1. Go to Routes → Add route and pick the domain.
2. Enter the local part of the address - the bit before the @. For hello@yourdomain.com, that's hello.
3. Choose the action Forward and select your verified destination.
4. Save. Mail to hello@yourdomain.com now forwards immediately.

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Tip: Send a test email to the new alias from another account. Then open the message in the dashboard to watch its timeline: received → authenticated → routed → forwarded → delivered.

Forward to more than one inbox

Need a shared address like support@ to reach the whole team? Verify each person's inbox as a destination, then add them all to the same route. Every verified recipient gets a copy.

Exact alias vs. catch-all

You have two ways to cover addresses on a domain:

• Exact alias - matches one specific address, like hello@. Best when you want tight control over which addresses are live.
• Catch-all - matches every address on the domain that doesn't have a more specific rule. Best when you want nothing to bounce. See Set up a catch-all.

Exact matches always take priority over a catch-all, so you can run both: route billing@ to your accountant while everything else falls through to a single inbox.

Next step

Want a single rule to cover the whole domain? Read Set up a catch-all. Want to reply as your alias too? See Send email from your alias.